Handling Nerves on Discovery Call
Does the thought of a discovery call with your potential clients have you feeling a little nervous nelly syndrome? We've all been there, between discovery calls, onboarding, or even interviews if you're an employee SMM. Take these actionable tips into account for your next call to smooth over your nerves, and close the deal with your dream clients!
Here are some tips to help you manage your nerves and make the most of the call:
Prepare: Proper preparation can boost your confidence. Familiarize yourself with the client's background, needs, and any relevant information about their business.
Take Time to Build Rapport: Building rapport is not only great for establishing a connection, but it can give you time to calm your nerves and talk about everyday life things, too!
Practice: Rehearse your talking points and anticipated questions to feel more at ease during the call.
Take deep breaths: Before the call starts, take a few deep breaths to calm your nerves.
Shift your focus: Instead of dwelling on your nerves, focus on the value you can provide to the client. Concentrate on understanding their needs and how your expertise can address their challenges.
Remember it's a two-way conversation: Remind yourself that the discovery call is not an interrogation. It's an opportunity for both parties to learn about each other and determine if there's a potential fit. Don't put unnecessary pressure on yourself; it's a collaborative process.
Take notes: Having a notepad handy can serve as a helpful tool during the call. You can jot down important points and questions to ensure you stay on track and don't forget anything essential.
Listen actively: Nervousness may make you want to talk more to fill any perceived awkward silences. Instead, practice active listening and give the client space to express their thoughts fully. This will also give you more time to gather your thoughts and respond thoughtfully.
Be genuine: Don't try to hide your nerves; it's okay to be authentic. Clients often appreciate honesty and the realnesses.
Remember, nerves are normal! As you continue to take on more discovery calls, you'll start to settle into them.
